Consultancy
"Captured our brief perfectly, a really great experience" Jen Smith, Head of Diversity, BFI
How we can help
Customer Service Training
A hands-on, interactive session for front of house, box office, marketing and programming personnel.
We’ll provide practical advice on simple adaptations and customer service tips to ensure learning disabled audience members feel at ease and supported in your venue.
We can help you to research, reach and retain a local learning disabled audience.
“It has made me think differently about how people will experience the BFI. Really good session, especially the group of trainers who made it relaxed and informal.”
— BFI Southbank Staff Member
Venue Walkthrough Video
Help people with learning disabilities, autism and additional needs feel more confident to come to your venue with a high quality venue walk-through video [see example].
This important access tool will highlight the supportive, welcoming environment at your venue and give audiences an insight into what to expect when they arrive.
Secret Shopper Venue Audit
How does a learning disabled visitor experience your venue? Understand the needs and issues of audiences with a Secret Shopper Audit.
We support a learning disabled artist to choose from your programme and undertake the full ticket to seat process.
Full written report supplied.
“I felt like I learned so much, a lot to think about and brought accessibility to the front of my mind. “
-Phoenix Arts Centre Staff member
Creative Minds, the national arts and learning disability network
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